Compassionate conversations : how to speak and listen from the heart / Diane Musho Hamilton, Gabriel Menegale Wilson, Kimberly Myosai Loh.

Includes bibliographical references (pages 211-213) and index.

Introduction -- 1. Conversations evolve -- 2. What we have in common -- 3. An exploration of difference -- 4. Intimacy with identity -- 5. What is true: the importance of "I", "You", and "It" -- 6. Having a clear intention -- 7. Conversation essentials -- 8. Hidden biases -- 9. A history of injury -- 10. Strong emotions in conversation -- 11. Clarifying power -- 12. Talking about social privilege -- 13. Talking about social privilege -- 14. Growing through conflict -- 15. Shadow in conversation -- 16. Miraculously resilient -- 17. To atone and forgive -- 18. Becoming wholehearted -- 19. Freedom here and now -- 20. In it together -- Acknowledgements -- Notes -- Selected bibliography -- Index -- About the authors.

"This book explores how to develop better communication skills, particularly at a time when conversations can be highly polarized. Our conversations about diversity or inclusion, about equity and fairness, or about power relationships take place in a historical context of injustice, injury, and pain, which is difficult to navigate. These conversations are made more challenging by the fact that injustice is still very real. In spite of the potential pitfalls and risks, we hope to encourage our readers that engaging in challenging conversations can result in shared understanding, wisdom, and compassion"-- Provided by publisher.